Managed IT Services

Diagram of Managed Services Environment

What are managed IT services?

Managed services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities.  Experience worry-free business computing, control IT costs, and get the most out of your
IT investments with managed services.

Reduce Downtime, Reduce IT Costs

Managed Services gives you increased availability at lower cost, than old-fashioned “fix it when it breaks” arrangements.  A recent study by the Computing Technology Industry Association (CompTIA) reports that computers and devices take 96% longer to repair when not covered by a remote monitoring.  You can expect nearly twice the downtime in an un-managed environment.


 

An Overview of the Managed Environment

Managed Workplace consists of these components:

Onsite Manager
A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Company Name needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager
Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server.

Service Center
A powerful, web-based, centralized dashboard that allows us to:

  • view the asset health and performance data sent by the Onsite Manager;
  • dill down to details as required;
  • perform rapid remote remediation;
  • configure advanced services;
  • produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.